/* Phase 6 — Support and communications */
.p6-shell{min-height:100vh;display:grid;grid-template-columns:282px minmax(0,1fr);background:var(--surface-soft,#f7f3e8);color:var(--text,#20201d)}
.p6-sidebar{position:sticky;top:0;height:100vh;background:#161512;color:#f7f2e7;display:flex;flex-direction:column;border-right:1px solid rgba(190,153,76,.34);z-index:30}
.p6-sidebar-brand{padding:24px 22px 18px;border-bottom:1px solid rgba(255,255,255,.09)}
.p6-brand{display:flex;align-items:center;gap:12px;color:inherit;text-decoration:none}.p6-brand img{width:44px;height:44px}.p6-brand span{display:flex;flex-direction:column;line-height:1.2}.p6-brand strong{font-family:Georgia,serif;font-size:17px}.p6-brand small{color:#c6bda9;font-size:11px;letter-spacing:.08em;text-transform:uppercase;margin-top:4px}
.p6-sidebar-chapter{padding:16px 18px;border-bottom:1px solid rgba(255,255,255,.08)}.p6-chapter-static,.p6-chapter-select{display:flex;flex-direction:column;gap:4px}.p6-chapter-static strong{font-size:13px}.p6-chapter-static span,.p6-chapter-select span{font-size:10px;color:#b7ad99;text-transform:uppercase;letter-spacing:.08em}.p6-chapter-select select{margin-top:4px;width:100%;background:#23211c;color:#fff;border:1px solid #4c463b;border-radius:8px;padding:9px}
.p6-nav{padding:18px 14px;display:flex;flex-direction:column;gap:4px;overflow:auto}.p6-nav-label{margin:12px 10px 5px;color:#8f8778;font-size:10px;font-weight:700;letter-spacing:.12em;text-transform:uppercase}.p6-nav-link{width:100%;display:flex;align-items:center;gap:11px;padding:10px 12px;border:0;border-radius:9px;background:transparent;color:#d8d1c2;text-decoration:none;font:inherit;text-align:left;cursor:pointer;transition:.18s ease}.p6-nav-link:hover{background:rgba(255,255,255,.07);color:#fff}.p6-nav-link.active{background:linear-gradient(135deg,rgba(180,139,58,.26),rgba(180,139,58,.1));color:#fff;box-shadow:inset 3px 0 #c6a053}.p6-nav-link .icon{width:19px;height:19px;flex:none}.p6-nav-link span{flex:1}.p6-nav-link em{min-width:22px;height:22px;padding:0 6px;display:grid;place-items:center;border-radius:999px;background:#c6a053;color:#171510;font-size:11px;font-style:normal;font-weight:800}
.p6-sidebar-user{margin-top:auto;padding:17px 18px;display:flex;gap:11px;align-items:center;border-top:1px solid rgba(255,255,255,.08)}.p6-sidebar-user>div{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:#c6a053;color:#1b1812;font-weight:800}.p6-sidebar-user span{display:flex;min-width:0;flex-direction:column}.p6-sidebar-user strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.p6-sidebar-user small{font-size:10px;color:#aaa18f;margin-top:3px}
.p6-main{min-width:0}.p6-topbar{height:74px;padding:0 32px;display:flex;align-items:center;gap:14px;background:rgba(255,255,255,.88);border-bottom:1px solid #ded8c9;backdrop-filter:blur(16px);position:sticky;top:0;z-index:20}.p6-topbar>div{display:flex;flex-direction:column}.p6-topbar span{font-size:10px;text-transform:uppercase;letter-spacing:.1em;color:#847c6c}.p6-topbar strong{font-family:Georgia,serif;font-size:17px}.p6-topbar-action{margin-left:auto;display:inline-flex;align-items:center;gap:8px;padding:9px 13px;border-radius:9px;border:1px solid #d6cdb9;background:#fff;color:#28241d;text-decoration:none;font:inherit;cursor:pointer}.p6-topbar-action .icon{width:17px}.p6-icon-button{display:none;width:38px;height:38px;border:1px solid #d8d0bf;border-radius:9px;background:#fff;place-items:center}.p6-icon-button .icon{width:20px}
.p6-content{padding:34px;max-width:1500px;margin:0 auto}.p6-page-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-bottom:26px}.p6-page-heading h1{font-family:Georgia,serif;font-size:clamp(29px,4vw,44px);line-height:1.08;margin:3px 0 10px;color:#211f1a}.p6-page-heading>div>p:last-child{max-width:760px;color:#696354;font-size:15px;line-height:1.65}.p6-kicker{margin:0;color:#9a7431;font-size:11px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}
.p6-metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:22px}.p6-metric-grid article{padding:19px;border:1px solid #ded7c8;border-radius:14px;background:#fff;box-shadow:0 8px 24px rgba(49,42,28,.04)}.p6-metric-grid span{display:block;color:#766f60;font-size:11px;text-transform:uppercase;letter-spacing:.07em}.p6-metric-grid strong{display:block;margin:8px 0 5px;font-family:Georgia,serif;font-size:28px;color:#242018}.p6-metric-grid small{color:#817968;font-size:12px;line-height:1.4}
.p6-grid{display:grid;gap:18px}.p6-grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.p6-panel,.p6-form-panel{background:#fff;border:1px solid #ddd6c7;border-radius:16px;box-shadow:0 12px 36px rgba(42,36,24,.05)}.p6-panel{padding:20px}.p6-form-panel{padding:28px;max-width:980px}.p6-panel-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:15px}.p6-panel-head h2{margin:2px 0 0;font-family:Georgia,serif;font-size:21px}.p6-panel-head>a{font-size:12px;color:#805e22}.p6-panel-head>.icon{width:22px;color:#9a7431}
.p6-ticket-list{display:flex;flex-direction:column}.p6-ticket-card{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:18px;padding:16px 12px;border-bottom:1px solid #eee9df;color:inherit;text-decoration:none;transition:.16s}.p6-ticket-card:last-child{border-bottom:0}.p6-ticket-card:hover{background:#faf7f0;border-radius:10px}.p6-ticket-card.unread{background:#fbf4e4;border-left:3px solid #b88b38;padding-left:13px}.p6-ticket-main{min-width:0}.p6-ticket-title{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.p6-ticket-title strong{font-size:15px}.p6-ticket-main>p{margin:7px 0;color:#5f594d;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:13px}.p6-ticket-main>span{font-size:11px;color:#8b8271}.p6-ticket-meta{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:7px;max-width:280px}.p6-ticket-meta time{font-size:11px;color:#817968;width:100%;text-align:right}.p6-ticket-meta i{font-size:10px;font-style:normal;font-weight:800;text-transform:uppercase;color:#8a6423}.p6-private{display:inline-flex!important;align-items:center;gap:4px!important;font-size:10px!important;color:#704d83!important;background:#f2e9f5;padding:4px 7px;border-radius:999px}.p6-private .icon{width:12px}
.p6-badge{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.p6-success{background:#e7f4ea;color:#276238}.p6-info{background:#e8f0f8;color:#285c82}.p6-warning{background:#fbefd5;color:#825c18}.p6-danger{background:#f9e5e3;color:#9b352f}.p6-neutral{background:#efede7;color:#625c51}
.p6-empty{min-height:220px;padding:30px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;color:#736c5e}.p6-empty>.icon{width:42px;height:42px;color:#ac8a4b;margin-bottom:12px}.p6-empty strong{font-family:Georgia,serif;font-size:19px;color:#302b22}.p6-empty p{max-width:450px;margin:7px 0 15px;line-height:1.55}
.p6-notice-list{display:flex;flex-direction:column;gap:11px}.p6-notice-card{padding:15px;border:1px solid #e5ded0;border-radius:12px;background:#fcfaf5;display:flex;justify-content:space-between;gap:15px}.p6-notice-card h3{margin:7px 0 5px;font-size:15px}.p6-notice-card p{margin:0 0 7px;color:#625c50;font-size:13px;line-height:1.5}.p6-notice-card small{color:#8a8273}.p6-notice-priority{font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.08em}.p6-acknowledged{display:flex;align-items:center;gap:5px;color:#357143;font-size:11px;font-weight:700;white-space:nowrap}.p6-acknowledged .icon{width:15px}
.p6-filter-bar{display:flex;align-items:end;gap:13px;margin-bottom:14px;padding:13px 16px;border:1px solid #ddd6c6;border-radius:12px;background:#fff}.p6-filter-bar label{display:flex;flex-direction:column;gap:5px;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:#716a5c}.p6-filter-bar select{min-width:180px;padding:9px;border:1px solid #d5cebf;border-radius:8px;background:#fff;color:#2c2821}.p6-filter-bar>span{margin-left:auto;font-size:12px;color:#777061}.p6-admin-filters{flex-wrap:wrap}
.p6-form{display:flex;flex-direction:column;gap:17px}.p6-form label,.p6-ticket-details label{display:flex;flex-direction:column;gap:7px;font-size:12px;font-weight:700;color:#4f493e}.p6-form input,.p6-form select,.p6-form textarea,.p6-ticket-details select,.p6-internal-notes textarea{width:100%;padding:11px 12px;border:1px solid #cec5b4;border-radius:9px;background:#fff;color:#24211c;font:inherit;outline:none}.p6-form textarea,.p6-internal-notes textarea{resize:vertical;line-height:1.55}.p6-form input:focus,.p6-form select:focus,.p6-form textarea:focus,.p6-ticket-details select:focus,.p6-internal-notes textarea:focus{border-color:#a7823b;box-shadow:0 0 0 3px rgba(167,130,59,.12)}.p6-form-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.p6-form-actions{display:flex;justify-content:flex-end;gap:10px;padding-top:6px}.p6-consent{flex-direction:row!important;align-items:flex-start;gap:9px!important;padding:12px;border:1px solid #e1dacb;border-radius:10px;background:#faf8f2}.p6-consent input{width:auto;margin-top:2px}.p6-visibility{border:1px solid #ddd5c6;border-radius:12px;padding:15px}.p6-visibility legend{padding:0 6px;font-size:12px;font-weight:800}.p6-visibility label{flex-direction:row;align-items:flex-start;padding:9px;border-radius:8px}.p6-visibility input{width:auto;margin-top:3px}.p6-visibility span{display:flex;flex-direction:column}.p6-visibility small{margin-top:3px;color:#766e5f;font-weight:400;line-height:1.45}.p6-file-field{position:relative;display:flex!important;flex-direction:row!important;align-items:center;gap:12px!important;padding:15px;border:1px dashed #bcae91;border-radius:11px;background:#fbf8f0;cursor:pointer}.p6-file-field>.icon{width:24px;color:#9a7431}.p6-file-field span{display:flex;flex-direction:column}.p6-file-field small{font-weight:400;color:#776f60}.p6-file-field input{position:absolute;inset:0;opacity:0;cursor:pointer}
.p6-alert{display:flex;gap:10px;padding:13px 15px;border-radius:10px;margin-bottom:16px}.p6-alert>.icon{width:20px;flex:none}.p6-alert strong{display:block}.p6-alert p{margin:3px 0 0;font-size:12px}.p6-alert.p6-success{border:1px solid #bad8c2}.p6-alert.p6-warning{border:1px solid #e8ce92}.p6-alert.p6-danger{border:1px solid #e2aaa5}
.p6-ticket-header{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:20px}.p6-ticket-header>a,.p6-ticket-header>div>a{display:inline-block;margin-bottom:16px;color:#76541e;font-size:12px}.p6-ticket-header h1{margin:4px 0 10px;font-family:Georgia,serif;font-size:32px}.p6-ticket-tags{display:flex;gap:7px;flex-wrap:wrap;align-items:center}.p6-ticket-tags>span:not(.p6-badge):not(.p6-private){font-size:11px;padding:5px 8px;border-radius:999px;background:#eeece6;color:#5d574c}
.p6-conversation-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:18px;align-items:start}.p6-conversation-grid.admin{grid-template-columns:minmax(0,1fr) 350px}.p6-chat-panel,.p6-ticket-details,.p6-internal-notes{border:1px solid #ddd6c7;border-radius:15px;background:#fff;box-shadow:0 10px 30px rgba(42,36,24,.05)}.p6-chat-panel{overflow:hidden}.p6-messages{height:clamp(420px,58vh,720px);overflow:auto;padding:22px;display:flex;flex-direction:column;gap:16px;background:linear-gradient(180deg,#fdfcf9,#faf7f0)}.p6-message{display:flex;gap:10px;max-width:82%}.p6-message.mine{margin-left:auto;flex-direction:row-reverse}.p6-message-avatar{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;flex:none;background:#e6dece;color:#5e4c2c;font-size:11px;font-weight:800}.p6-message.staff .p6-message-avatar{background:#d9e7f0;color:#305975}.p6-message-body{padding:11px 13px;border:1px solid #ded8ca;border-radius:4px 13px 13px 13px;background:#fff;box-shadow:0 5px 14px rgba(43,38,29,.04)}.p6-message.mine .p6-message-body{border-radius:13px 4px 13px 13px;background:#f5eddc;border-color:#d8c59c}.p6-message-body header{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.p6-message-body header strong{font-size:12px}.p6-message-body header span{font-size:9px;text-transform:uppercase;color:#8c8373}.p6-message-body header time{font-size:9px;color:#918979;margin-left:auto}.p6-message-body>p{margin:7px 0 0;font-size:13px;line-height:1.55;color:#39352e}.p6-message-files{display:flex;flex-wrap:wrap;gap:7px;margin-top:10px}.p6-message-files a{display:flex;align-items:center;gap:6px;padding:7px 9px;border-radius:7px;background:#eeece7;color:#514a3f;text-decoration:none;font-size:11px}.p6-message-files .icon{width:14px}
.p6-composer{padding:14px;border-top:1px solid #ded8ca;background:#fff}.p6-composer textarea{width:100%;border:1px solid #cec6b7;border-radius:10px;padding:11px;font:inherit;resize:vertical}.p6-composer>div{display:flex;align-items:center;justify-content:space-between;margin-top:9px}.p6-attach-button{position:relative;display:flex;align-items:center;gap:6px;color:#6e5a31;cursor:pointer;font-size:12px}.p6-attach-button .icon{width:18px}.p6-attach-button input{position:absolute;inset:0;opacity:0}.p6-closed-banner{display:flex;align-items:center;gap:9px;padding:14px;background:#edf5ee;color:#386646;border-top:1px solid #c8ddcc}.p6-closed-banner .icon{width:20px}
.p6-ticket-details{padding:18px}.p6-ticket-details h2{margin:0 0 15px;font-family:Georgia,serif;font-size:19px}.p6-ticket-details label{margin-bottom:12px}.p6-ticket-details dl{margin:16px 0 0}.p6-ticket-details dl div{padding:10px 0;border-top:1px solid #ece7dd}.p6-ticket-details dt{font-size:9px;text-transform:uppercase;letter-spacing:.08em;color:#8c8374}.p6-ticket-details dd{margin:4px 0 0;font-size:12px;line-height:1.45;color:#443f36}
.p6-admin-ticket-sidebar{display:flex;flex-direction:column;gap:14px}.p6-internal-notes{padding:17px}.p6-note-list{max-height:260px;overflow:auto;display:flex;flex-direction:column;gap:9px;margin-bottom:12px}.p6-note-list article{padding:10px;border-radius:9px;background:#f0edf4;border:1px solid #ddd3e4}.p6-note-list header{display:flex;justify-content:space-between;gap:8px}.p6-note-list strong{font-size:11px}.p6-note-list time{font-size:9px;color:#83798b}.p6-note-list p{margin:6px 0 0;font-size:11px;line-height:1.45}.p6-internal-notes form{display:flex;flex-direction:column;gap:8px}
.p6-gate{min-height:100vh;display:grid;place-items:center;padding:30px;background:#f7f3e8}.p6-gate section{max-width:520px;padding:38px;text-align:center;background:#fff;border:1px solid #ddd4c2;border-radius:18px;box-shadow:0 20px 60px rgba(48,40,25,.1)}.p6-gate img{width:62px}.p6-gate h1{font-family:Georgia,serif;font-size:31px}.p6-gate p:not(.p6-kicker){color:#6e6658;line-height:1.6}.p6-toast{display:flex;gap:10px;align-items:flex-start}.p6-toast .icon{width:19px}.p6-toast p{margin:2px 0 0;font-size:12px}
@media(max-width:1100px){.p6-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.p6-grid-2{grid-template-columns:1fr}.p6-conversation-grid,.p6-conversation-grid.admin{grid-template-columns:1fr}.p6-admin-ticket-sidebar{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:850px){.p6-shell{grid-template-columns:1fr}.p6-sidebar{position:fixed;left:0;top:0;width:282px;transform:translateX(-105%);transition:.22s ease;box-shadow:10px 0 40px rgba(0,0,0,.22)}.p6-sidebar.open{transform:translateX(0)}.p6-icon-button{display:grid}.p6-topbar{padding:0 17px}.p6-content{padding:24px 17px}.p6-topbar-action span{display:none}.p6-page-heading{flex-direction:column}.p6-page-heading .btn{align-self:flex-start}.p6-admin-ticket-sidebar{grid-template-columns:1fr}}
@media(max-width:600px){.p6-metric-grid{grid-template-columns:1fr}.p6-form-row{grid-template-columns:1fr}.p6-filter-bar{align-items:stretch;flex-direction:column}.p6-filter-bar select{width:100%;min-width:0}.p6-filter-bar>span{margin-left:0}.p6-ticket-card{grid-template-columns:1fr}.p6-ticket-meta{justify-content:flex-start;max-width:none}.p6-ticket-meta time{width:auto;text-align:left}.p6-ticket-header{flex-direction:column}.p6-message{max-width:94%}.p6-messages{padding:14px}.p6-form-panel{padding:20px}.p6-form-actions{flex-direction:column-reverse}.p6-form-actions .btn{width:100%}.p6-notice-card{flex-direction:column}}
[data-theme="dark"] .p6-shell{background:#151512;color:#eee9dd}[data-theme="dark"] .p6-topbar,[data-theme="dark"] .p6-panel,[data-theme="dark"] .p6-form-panel,[data-theme="dark"] .p6-metric-grid article,[data-theme="dark"] .p6-chat-panel,[data-theme="dark"] .p6-ticket-details,[data-theme="dark"] .p6-internal-notes{background:#211f1a;border-color:#3b382f;color:#eee9dd}[data-theme="dark"] .p6-page-heading h1,[data-theme="dark"] .p6-metric-grid strong,[data-theme="dark"] .p6-empty strong,[data-theme="dark"] .p6-ticket-header h1{color:#f2ecdf}[data-theme="dark"] .p6-page-heading>div>p:last-child,[data-theme="dark"] .p6-metric-grid small,[data-theme="dark"] .p6-ticket-main>p,[data-theme="dark"] .p6-empty,[data-theme="dark"] .p6-ticket-details dd{color:#b9b09f}[data-theme="dark"] .p6-ticket-card{border-color:#373329}[data-theme="dark"] .p6-ticket-card:hover,[data-theme="dark"] .p6-ticket-card.unread{background:#2a261e}[data-theme="dark"] .p6-notice-card,[data-theme="dark"] .p6-messages{background:#1b1a17;border-color:#3a362d}[data-theme="dark"] .p6-message-body,[data-theme="dark"] .p6-composer{background:#292720;border-color:#444035}[data-theme="dark"] .p6-message.mine .p6-message-body{background:#3a3223;border-color:#665538}[data-theme="dark"] .p6-message-body>p{color:#e6dfd2}[data-theme="dark"] .p6-form input,[data-theme="dark"] .p6-form select,[data-theme="dark"] .p6-form textarea,[data-theme="dark"] .p6-ticket-details select,[data-theme="dark"] .p6-internal-notes textarea,[data-theme="dark"] .p6-filter-bar,[data-theme="dark"] .p6-filter-bar select,[data-theme="dark"] .p6-topbar-action{background:#292720;color:#eee9dd;border-color:#494438}